Now Hiring - Head of Internal Sales Associates in Owings Mills, MD

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

PRIMARY PURPOSE OF THE POSITION

The Manager is responsible for managing the Internal Sales Associate organization, supporting our Wealth and Retirement businesses. Primary responsibilities include:

(1) Recruiting, coaching and developing a team of diverse Sales Associates whom engage directly with clients via inbound sales calls and inbound emails. Recruit sales talent & foster a development program specially geared towards internal promotion to either an ISC, ACEM or CEM role.

(2) Ensuring that all service level agreements, for both internal clients (territory teams) and external clients (advisors and recordkeeping desks) are met and exceeded on daily, weekly, monthly, annual basis.

(3) Ensuring that the above can be accomplished by elevating associate training and development along with adding or updating procedures and processes to streamline the experience for Sales Associates and client (both internal and external)

(4) Working closely with the internal and external managers of the territory teams to execute our sales strategies.

The manager is responsible for developing this team of sales associates by providing sales process and consultative sales coaching, mentoring, and performance assessments. The lead of the group will have two people leaders each with 9-10 Sales Associates, along with several Sales Associates that will report directly to the leader.

PRINCIPAL RESPONSIBILITIES

Coaching and Development: Responsible for the development of a team of direct reports including coaching and formal training, as well as developing a process for evaluation and measurement of performance on an ongoing basis. Coaches and mentors on consultative sales approach; may listen to calls/conferences to provide suggestions to improve overall sales and service skills. Creates a clear career pathway to move the direct associates through to fulfill higher level roles within USI organization. Shares vision and creates common goals and accountability. Serve as SME resource on industry trends, strategy, client sales and service. Hires, develops, promotes, and retains talented team members. Tracks associates’ call performance and provides appropriate feedback. Evaluates other areas of associate’s performance; Keeps accurate documentation and takes corrective action when required. Prepares bi-weekly one on ones as well as midyear and annual performance evaluations for group members.

Ensures delivery of seamless client experiences (internally and externally): Works in partnership with managers across segments to develop and implement strategy for delivering territory work in line with agreed upon service level agreements and ensuring direct reports are proactively seeking and delivering leads to the territory teams as a result of their inbound sales calls/emails. Other aspects of delivering a seamless client experience include: development of appropriate coverage model, developing and managing all business development and relationship activities, and overseeing activities of associates through the creation of KPIs, day-to-day operations functions, and translating business objectives to individual performance objectives.

Delivers Results: Responsible for creating a proactive and resilient inbound phone based sales environment focused on meeting the evolving needs of the advisor marketplace while also meeting the territory demands of the sales teams. Conducts weekly sales meetings with staff; personalizes incentives and recognition of staff reinforcing the sales and relationship based environment; sets and reinforces individual goals/ expectations based on productivity and sales targets and manages development plans.

Coordinate and collaborate with the Digital Marketing Leadership & Sales Development Specialist Leadership for proactive strategic outreach campaigns to uncover new advisor relationships & generate leads/referrals for our Field Sales Consultant Teams.

Travel: The incumbent can expect to travel to attend periodic conferences to represent the firm and to observe/coach associates from the direct team.

QUALIFICATIONS

Preferred

Required

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FINRA Requirements

FINRA licenses are required and will be supported for this role.

Work Flexibility

Work Flexibility

This role is eligible for remote work up to two days a week

Regional Requirements:

Wage Transparency Disclosure* -

Colorado Minimum salary (USD) range: $116,000 - $211,000 Annual

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Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.